Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Cloud Slipper

Last Updated: 29/06/2025

Below you’ll find quick answers to the most common questions our customers ask. If you need extra help, our team is available at support@cloudslipper.uk.

📦 Do you deliver only within the UK?

Yes — orders placed through our website are currently shipped exclusively to addresses within the United Kingdom. International delivery is not available yet.

⏱ What are the delivery times?

All orders are sent using tracked standard shipping. Most customers receive their parcel within 4–8 business days (around 5–10 calendar days) once the order has been dispatched.

🛒 How do I place an order?

Just explore our catalogue, choose the items you like, add them to your basket, and proceed through checkout. When your order is confirmed, you’ll automatically receive a confirmation email.

💳 Which payment methods are accepted?

We accept major credit and debit cards such as Visa, MasterCard, and American Express. You can also pay using PayPal, Apple Pay, Google Pay, or Shop Pay for faster checkout.

🔐 Is Cloud Slipper a secure website?

Absolutely. Our website uses SSL encryption to safeguard personal information, and all payments are handled by trusted, secure third-party processors.

📧 My confirmation email didn’t arrive — what should I do?

Check your spam or promotions folder first. If it’s not there, contact us at support@cloudslipper.uk and we’ll verify your order manually.

📦 Can I track my order once it ships?

Yes. As soon as your order leaves our warehouse, you’ll receive a dispatch email that includes your tracking number.

🏠 I entered the wrong delivery address — what now?

If you realise the address is incorrect, please contact us right away. We may be able to correct it, as long as the order hasn’t been shipped yet.

🔁 What is your return policy?

For full details on returning items, please refer to our Returns & Refunds Policy. If something isn’t right with your order, our team is here to assist you.

📍 Cloud Slipper Ltd
48 – 52 Penny Lane, Mossley Hill, Liverpool, Merseyside, United Kingdom, L18 1DG
📧 Email: support@cloudslipper.uk
📞 Phone: +44 7949 238617
🕘 Opening Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UK time)